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Shipping and Delivery Information
We strive to process and dispatch your orders as quickly as possible. Generally, orders are prepared and shipped within 2 working days after we receive your payment. All packages are shipped with tracking included, ensuring you can monitor your delivery every step of the way. Our standard delivery does not require a signature upon receipt. If you would like extra peace of mind, you can choose our Premium delivery at checkout (see below).
Regardless of the shipping option you choose, you will receive a tracking link once your package is on its way.
Premium Delivery – Fully Insured, Signature on Receipt
Premium delivery is an optional upgrade that you can select in the shipping step at checkout. For an additional fee, your parcel is:
- Fully insured – insured for the full value of your order.
- Handed over against signature – the parcel is delivered only to the recipient or a person authorised to accept it, and receipt is confirmed with a signature.
- Tracked – you can follow your parcel every step of the way.
The exact fee is shown in the shipping step before you confirm your order. For orders that qualify for free shipping, you pay only the Premium fee.
Please note that with Premium delivery someone needs to be available at the delivery address to sign for the parcel. If nobody is available, the carrier will follow its standard procedure (a new delivery attempt or a notice to collect the parcel).
In the unlikely event that a Premium parcel is lost or arrives damaged, please contact us as soon as possible. Keep the packaging and send us photos of the damage so that we can resolve the case quickly.
Standard Delivery – Proof of Delivery
Standard delivery is tracked but does not require a signature upon receipt. When the carrier's tracking confirms that your parcel has been delivered (date, time and place of delivery), this confirmation is considered proof of delivery. As no signature is collected with standard delivery, we are unable to verify the delivery any further than the carrier's own records allow.
If a parcel marked as delivered has not reached you, please first check with members of your household, your neighbours and your mailbox or reception, and then contact your local carrier with the tracking number. We will gladly support you in this, but a claim for a parcel that the carrier has confirmed as delivered can generally not be upheld under standard delivery.
For additional protection, choose Premium delivery: your parcel is insured for its full value and handed over against signature, so receipt is confirmed by the recipient.
Shipping Fees
Our shipping fees cover handling, packaging, and postage costs. Handling fees are fixed, while shipping costs may vary depending on the total weight of your order and your delivery location. For your convenience and to minimize shipping costs, we recommend combining all your items into a single order. Please note that we cannot combine separate orders placed at different times, and shipping fees will apply to each order individually.
Packaging
We take great care to ensure your items are well-protected during transit. Our packages are appropriately sized, and your items will be securely packed to prevent any damage during shipping.
If you have any questions or specific delivery requirements, feel free to reach out to our customer service team, and we'll be happy to assist you.
