Terms and conditions of use

Introduction

Welcome to our online store. These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, we assume you accept these terms and conditions. Do not continue to use our website if you do not agree to all of the terms and conditions stated on this page.

Intellectual Property Rights

Unless otherwise stated, we own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from our website for your personal use, subject to restrictions set in these terms and conditions.

License to Use Website

You must not:

• Republish material from our website
• Sell, rent, or sub-license material from our website
• Reproduce, duplicate, or copy material from our website
• Redistribute content from our website

Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. You must not use our website in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

User Accounts

To access certain features of the website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and any activities or actions under your account.

Products and Orders

All products sold on this website are manufactured using 3D printing technology. The primary products include motorcycle mounts and accessories. We strive to ensure that the product descriptions and photographs on the website are as accurate as possible. However, we do not guarantee that the descriptions, colors, or other content available are accurate, complete, reliable, current, or error-free.

Pricing and Payment

All prices are listed in EURO and are subject to change without notice. We reserve the right to modify or discontinue products at any time. Payment must be made in full before products are dispatched. We accept various forms of payment, which will be detailed during the checkout process.

Shipping and Delivery

We offer shipping to most of EU countries. If you would like us to send the product to another country, you can contact us. Shipping costs and delivery times will be calculated and provided during the checkout process. Please note that delivery times are estimates and may be subject to delays outside of our control.

Returns and Refunds

If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange, subject to the following conditions:

• The item must be unused and in the same condition that you received it.
• The buyer arranges the item’s return postage and pays the shipping cost.
• Proof of purchase is required.
• When returning from non-EU countries mark the parcel as a RETURN.
• If a buyer returns an item due to purchasing the wrong part, fitment issues, or not wanting the item, a 20% restocking fee will be applied, and the cost of postage and packaging (P&P) is non-refundable.

Shipping costs are non-refundable.

Quality Assurance and Liability Disclaimer

1. Quality Assurance: At Moteks, we strive to ensure that all our products meet the highest standards of quality and durability. Our motorcycle navigation and phone holders are rigorously tested to provide optimal performance and reliability.

2. Limitation of Liability: While we make every effort to deliver products that are safe and reliable, Moteks is not responsible for any damage to your phone, navigation device, or any other equipment while using our holders. By purchasing and using our products, you acknowledge and accept this limitation of liability.

3. User Responsibility: It is the user's responsibility to properly install and secure the holders according to the provided instructions. Moteks is not liable for any damage resulting from improper installation, use, or modification of our products.

4. Product Use: Our holders are designed for specific use cases as described in the product information. Using the holders for purposes other than those intended can result in damage, for which Moteks will not be held accountable.

5. Customer Support: If you have any questions or concerns regarding the installation or use of our products, please contact our customer support team. We are here to assist you and ensure you have the best experience with our products.

By purchasing and using our products, you agree to these terms and conditions. Thank you for choosing Moteks. We appreciate your trust in our products and are committed to providing you with quality and reliable motorcycle navigation and phone holders.

Cookie Policy

This Cookie Policy explains how and why cookies and similar technologies are used on our website. By using our website, you consent to the use of cookies as described in this policy.

What Are Cookies? 

Cookies are small text files placed on your device (computer, smartphone, tablet) by websites you visit. They are widely used to make websites work, improve the user experience, and provide information to the website owners.

Types of Cookies We Use

1. Necessary Cookies:
   • These cookies are essential for the website to function correctly. They enable basic functionalities such as page navigation and access to secure areas of the website.
   • Examples: Session, authentication, and payment cookies
2. Preference Cookies:
   • Preference cookies enable a website to remember information that changes the way the website behaves or looks, such as your preferred language or the region you are in.
   • Examples: Language selection cookies and theme preference cookies.
3. Statistics Cookies:
   • These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
   • Examples: Google Analytics cookies.
4. Marketing Cookies:
   • Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
   • Examples: Facebook Pixel cookies.
5. Third-Party Cookies:
   • These cookies are set by third-party services that appear on our pages. They can be used to track your browsing across different websites and build a profile of your interests.
   • Examples: social media sharing buttons.

How We Use Cookies

We use cookies to:

• Ensure our website functions correctly.
• Personalize your user experience.
• Analyze traffic and user interactions on our website.
• Serve your relevant advertisements.

Google Ads and Facebook Ads

We use Google Ads and Facebook Ads to deliver personalized advertisements to you based on your browsing behavior and interests. These services use cookies to track your interactions with our website and deliver relevant ads. The data collected by these cookies is anonymous and does not identify you personally.

• Google Ads: For more information on how Google uses cookies, please visit the Google Privacy & Terms page: https://policies.google.com/privacy
• Facebook Ads: For more information on how Facebook uses cookies, please visit the Facebook Data Policy page: https://www.facebook.com/policy.php

Managing Cookies

You have the right to accept or reject cookies. You can manage your cookie preferences through our Cookie Consent Banner that appears when you first visit our website. You have the option to accept or reject non-essential cookies. Additionally, most web browsers allow control of cookies through their settings. Here’s how you can manage your cookie settings in popular browsers:

• Google Chrome: Manage cookies and site data
• Mozilla Firefox: Enable and disable cookies
• Safari: Manage cookies and website data
• Microsoft Edge: Delete and manage cookies

GDPR Compliance

We take your privacy seriously and are committed to complying with the General Data Protection Regulation (GDPR). This section explains how we handle your personal data in accordance with GDPR requirements.

Data Controller

The data controller responsible for your personal data is Moteks, Jan Sauli s.p., located at Grosuplje, Slovenia. You can contact us for any questions or concerns regarding your data.

Data Collection and Usage

We collect and use your personal data for the following purposes:

• Account Creation and Management: To create and manage your user account on our website.
• Order Processing: To process and fulfill your orders, including payment processing through PayPal.
• Customer Support: To provide customer support and respond to your inquiries.
• Marketing and Communication: To send you updates, newsletters, and marketing communications if you have opted in to receive them.
• Website Analytics: To analyze website usage and improve our services using Google Analytics.

Third-Party Services

We use the following third-party services to support our business operations:

• PrestaShop: Our online store platform, which helps us manage our product listings, orders, and customer information.
• Google Analytics: A web analytics service that tracks and reports website traffic. Google Analytics uses cookies to collect data about your use of our website. This data is anonymized and cannot be used to identify you personally.
• PayPal: A payment processing service that handles the financial transactions on our website. PayPal collects and processes your payment information in accordance with its privacy policy.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and secure servers.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data that we hold.
• Right to Rectification: You can request correction of any inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request restriction of processing of your personal data in certain circumstances.
• Right to Data Portability: You can request transfer of your personal data to another data controller.
• Right to Object: You can object to the processing of your personal data in certain circumstances.

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us. We will respond to your request within the applicable legal timeframe.

Changes to This Policy

We may update this GDPR compliance section from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and, if applicable, by sending you an email notification.

By using our website, you acknowledge that you have read and understood this GDPR compliance section and agree to its terms. 

Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. You should check this page regularly to ensure you are familiar with the current version.