The order
The purchase contract between us and the buyer is concluded in the online store at the moment when we send the buyer the first email about the status of his order (with the title: confirmation of order receipt). From this moment, all prices and other conditions are fixed and apply to both us and the customer.
The sales contract (i.e. the first email about the status of the order) is stored electronically on our server.
Delivery
Our contractual partners for the delivery of parcels is Pošta Slovenije, but we reserve the right to choose another delivery service if this order can be fulfilled more efficiently.
Delivery costs
The table of delivery and personal collection costs depends on the size and weight of the package.
Packages are smaller in size and can weigh up to 2 kilograms. You will be informed about the exact price of the shipment in the process of submitting an online order.
Limitation of liability
We will do our best to ensure that the information published on our websites is up-to-date and correct. However, product features, delivery times or prices can change so quickly that we are unable to correct the information on the website. In such a case, we will inform the buyer about the changes and allow him to withdraw from the contract or exchange the ordered item.
We are not responsible for the content of reviews of articles written by visitors. We review opinions before publication and reject those that contain obvious falsehoods, are inappropriate, misleading or offensive. We are not responsible for the information in the reviews and are limited from any liability arising from the information provided in the reviews.
A factual error
The consumer can exercise his rights from a material defect if he informs the seller about the defect within two weeks from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.
The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:
- correct the defect in the goods or return part of the amount paid in proportion to the defect or
- exchange defective goods with a new, faultless one or
- returns the amount paid.